Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.

Citizens Advice service has been in existence for 70 years.

Citizens Advice started life as an emergency war service. World War II was declared on 3 September 1939 and the first 200 bureaux opened their doors the very next day.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Citizens Advice provide the advice people need for the problems they face.
Citizens Advice want to improve the policies and practices that affect people’s lives.

There are 416 Citizens Advice Bureaux across England and Wales, and a further 22 bureaux in Northern Ireland, all of which are independent registered charities. They are all members of Citizens Advice, the membership organisation - also an independent registered charity - that provides training and support to member bureaux, and coordinates national policy work. Together they make up the Citizens Advice service.

In the last year alone Citizens Advice helped 1.9 million people to solve 6 million problems.

Visit the Citizens Advice website.